Frequently Asked Questions Regarding COVID-19
IS THE JCREMC LOBBY CLOSED?
The JCREMC lobby is now open with restrictions. Lobby traffic is limited to one consumer at a time. We continue to heavily encourage use of our automated systems for bill payment and phone for other customer service inquiries. For some inquiries, customer service personnel may ask you to schedule an appointment to meet with the appropriate party. These precautions are in place to protect both our consumers and our employees. It is critical for JCREMC to maintain a healthy workplace so personnel are able to continue providing the electrical services our members rely on.
HOW DO I PAY MY BILL WITHOUT COMING INTO THE LOBBY?
JCREMC offers a variety of bill payment options. Electronic payments can be made at jcremc.com or on the myJCREMC app (available for both Apple and Android). Payments can also be made by phone at 317-736-6174. If you need to make a payment by cash or check, the kiosk and drop box are available on the south side of the JCREMC building.
WHAT DO I DO IF I AM UNABLE TO PAY MY BILL?
We understand that some of our members may face financial hardships due to business closures and slowdowns because of COVID-19. If this is you, we urge you to call our office at 317-736-6174 and talk to a customer service representative about options regarding payment plans, billing and rate options, usage assessments, and community resources.
WHAT FINANCIAL ASSISTANCE IS AVAILABLE?
There are community-based resources available to qualifying members facing financial hardships. JCREMC also offers payment plans, rate structures, and billing options that can help consumers struggling to pay their electric bills. Please call our office at 317-736-6174 so our customer service representatives can help guide you in accessing available resources.
WHAT IF I RECEIVED A DISCONNECT NOTICE?
JCREMC suspended disconnects through September 15, 2020. Consumers with past-due accounts after this date who have not set up a payment plan are subject to disconnection. If you are facing disconnection and struggling to pay off your past-due balance, please call our office at 317-736-6174 so our customer service representatives can help you set up a payment arrangement to avoid disconnection while paying off your past-due balance.
WHAT SHOULD I DO IF MY POWER GOES OUT?
As always, if you lose power, please report it via jcremc.com, the myJCREMC mobile app, or phone at 317-736-6174. Please remember that we cannot log outages via social media. We continue to dispatch crews to safely restore power.
WHAT IS JCREMC DOING TO PROTECT EMPLOYEES?
The health and safety of our employees is essential to providing critical electric services to our members. In addition to lobby restrictions and heightened cleaning and sanitizing operations, we are accommodating remote-work arrangements, implementing social distancing measures, utilizing virtual meeting platforms, providing personal protective equipment, and screening building visitors. If you see our crews out working, please do not approach them—for your safety and theirs. The cooperative’s leadership continues to closely monitor the situation and make necessary adjustments as changes occur.