JCREMC CEO Gives Disconnects Moratorium Update
Published August 18, 2020
As JCREMC prepares for the expiration of our voluntary disconnects moratorium extension on September 15, 2020, CEO John Sturm wants members facing financial hardships to understand there are options to avoid disconnection, even with past-due balances. Read his letter to the membership.
JCREMC Disconnects Suspension Continues as State Moratorium Expires
Published August 10, 2020
While Indiana Governor Eric Holcomb has announced that the state’s moratorium on utility disconnects will expire on August 14, 2020, JCREMC’s voluntary extension will still run through September 15, 2020 as we previously announced. We understand that many of our consumers are facing financial hardships due to COVID-19 and we are offering this extension to allow extra time to pay off past-due balances prior to resuming disconnects.
JCREMC will work with struggling consumers to set up payment plans and find the right billing and rates options for each individual situation. We can also refer consumers to potentially applicable community resources. If you are struggling to pay your JCREMC electric bill, please call our office at 317-736-6174 as soon as possible so we can help.
Update to JCREMC’s Utility Disconnects Moratorium
Published July 23, 2020
JCREMC has again voluntarily extended our moratorium on disconnects and late fees through September 15, 2020 to allow those financially impacted by COVID-19 more time to avoid disconnection.
Please be aware that during a disconnect moratorium, usage charges continue to accrue. Past-due balances must be paid in order to avoid loss of service when disconnects resume. We encourage consumers to pay any amount possible toward past-due balances to avoid a large balance when the moratorium ends.
If you are struggling to pay your JCREMC electric bill, please call our office at 317-736-6174 as soon as possible to discuss available community resources and payment plan arrangements.
Governor Extends Indiana’s Utility Disconnects Moratorium
Published July 1, 2020
Indiana Governor Eric Holcomb, with the urging of the Indiana Utility Regulatory Commission, has extended the statewide moratorium on utility disconnects through August 14, 2020. JCREMC had voluntarily extended our moratorium through August 16, 2020 prior to Governor Holcomb’s announcement, as we understand many of our consumers are facing financial hardships related to the COVID-19 crisis.
We continue to encourage consumers to pay any amount possible toward past-due balances in order to avoid a large balance due when disconnects resume. If you are struggling to pay your JCREMC electric bill, please call our office as soon as possible at 317-736-6174, for information on payment plans and available community resources.
Please follow this page for updates. All announcements related to disconnects and our COVID-19 response are posted here.
Important Update Regarding Indiana’s Utility Disconnects Moratorium
Published June 19, 2020
Indiana Governor Eric Holcomb’s statewide moratorium on utility disconnects is set to expire on July 1. We understand that we have consumers who are currently facing financial hardships. Because of that, we have voluntarily extended JCREMC’s suspension of disconnects through August 16, 2020.
If your account has a past-due balance, you will be subject to disconnect on August 17, 2020.
We encourage you to pay any amounts possible prior to that date to help reduce the balance due.
If you are unable to pay your entire balance prior to August 17, 2020, please call our office as soon as possible at 317-736-6174 to discuss payment plan options and community aid resources.
Important Update Regarding JCREMC’s Operations
Published May 28, 2020
As the state moves through the stages of Governor Eric Holcomb’s “Back on Track Indiana” plan, JCREMC is also slowly transitioning our operations.
Effective immediately, we have resumed normal customer service hours from 7:30 a.m. to 4:30 p.m. Monday through Friday.
The JCREMC lobby is now open with traffic limited to one consumer at a time. We continue to heavily encourage use of our automated systems for bill payment and phone (317-736-6174) for other customer service inquiries. For some inquiries, customer service personnel may ask you to schedule an appointment to meet with the appropriate party. These precautions are in place to protect both consumers and employees. It is critical for JCREMC to maintain a healthy workplace so personnel are able to continue providing the electrical services our members rely on.
Automated Payment Systems
JCREMC offers a variety of bill payment options. Electronic payments can be made by logging into your account at jcremc.com or on the new myJCREMC app (available for both Apple and Android). Payments can also be made by phone at 317-736-6174. If you need to make a payment by cash or check, the kiosk and drop box are available on the south side of the JCREMC building.
Suspension of Disconnects
For the last several months, JCREMC has suspended disconnects and late fees to ensure that consumers facing financial hardships due to COVID-19 are not without power. While this suspension is ongoing for now, we continue to encourage consumers to pay what they are able to avoid a large balance due when disconnects resume. If you are struggling to pay your electric bill, please call us at 317-736-6174 so our customer service representatives can help direct you to local resources and discuss options for payment plans. We are here to help.
Important Update Regarding JCREMC’s COVID-19 Response
Published April 6, 2020
Effective April 6, 2020, JCREMC’s expanded customer service call-in hours are 7 a.m. to 5 p.m., Monday through Friday. This change comes as part of our enhanced efforts to protect our employees during the COVID-19 crisis by moving to remote-work arrangements and staggering schedules to minimize in-person interaction for employees who continue to work in the office.
In addition, if you see our employees out working in the field, feel free to smile and wave but please do not approach them—for their safety and yours.
Important Information Regarding COVID-19
Published March 18, 2020
Dear JCREMC Members:
In this time of uncertainty amid the COVID-19 crisis, I want you to know that JCREMC is implementing necessary precautions to protect our members, as well as our personnel who are essential to providing the electric services you rely on.
With that in mind, we have decided to close the JCREMC lobby until further notice. For the duration of our lobby closure, customer service representatives will be available by phone with extended call-in hours from 7 a.m. to 6 p.m. Monday-Friday at 317-736-6174.
You can always access your account information at jcremc.com or on the new myJCREMC app. Electronic payments can also be made over the phone at 317-736-6174. If you’re unable to use our electronic systems, the payment drop box and kiosk on the south side of the JCREMC building are available at all times.
Additionally, JCREMC understands that some of our members may face financial hardship due to business slowdowns or closures. If this is you, please contact our office to discuss options for payments, rates, and usage assessments. We are also temporarily suspending disconnects and late fees.
We recognize that the COVID-19 situation is ever-changing and that our plans and precautions may change rapidly. That said, on behalf of the JCREMC Board of Directors, Leadership Team, and Staff, I want you to know that our mission to safely and efficiently provide reliable electric services for our community is unwavering. We are monitoring the situation closely and making necessary adjustments to ensure you have the electric service you rely on. We will share any updates on our website at jcremc.com/COVID-19 and on our social media pages at facebook.com/jcremc and twitter.com/jcremc.
Sincerely,
John Sturm
CEO